Introduction

EGMS supports full refund or partial refund within the specified validity period for the original order that is completed with the specified payment method.

Payment methods that support refunds

Payment Method	Region	Full Refund	Partial Refund	Chargeback	Refund Mode	Refund Period
Visa/Mastercard/JCB/American Express/DinersClub/UnionPay	Global	Y	Y	Y	API	1 Year
Alipay+	Global	Y	Y	N	API	1 Year
WeChat Pay	China	Y	Y	N	API	1 Year
TrueMoney Wallet	Thailand	Y	Y	N	API	30 Days
Rabbit LINE Pay	Thailand	Y	Y	N	API	60 Days
PromptPay	Thailand	N	N	N	N/A	N/A
Online Banking (SCB/KTB/BBL/Krungsri/KBank)	Thailand	N	N	N	N/A	N/A
Citi Pay with Points	Thailand	N	N	N	N/A	N/A
Tesco Lotus Bill Payment	Thailand	N	N	N	N/A	N/A
Boost	Malaysia	N	N	N	N/A	N/A
M Cash	Malaysia	N	N	N	N/A	N/A
Shopee Pay	Malaysia	N	N	N	N/A	N/A
Touch ‘N Go ewallet	Malaysia	N	N	N	N/A	N/A
Dana	Indonesia	N	N	N	N/A	N/A
OVO	Indonesia	N	N	N	N/A	N/A
Shopee Pay	Indonesia	N	N	N	N/A	N/A
QRIS	Indonesia	N	N	N	N/A	N/A
Akulaku	Indonesia	N	N	N	N/A	N/A
Mandiri ATM	Indonesia	N	N	N	N/A	N/A
Bank Transfer (BNI/BRI/MayBank/Permata/CIMB)	Indonesia	N	N	N	N/A	N/A
Credit Card Japan	Japan	Y	Y	Y	API	1 Year
Konbini	Japan	Y	N	N	N/A	N/A
Payeasy	Japan	Y	N	N	N/A	N/A
Bank Transfer	Japan	Y	N	N	N/A	N/A
PayPay	Japan	Y	Y	N	API	1 Year
Line Pay	Japan	Y	Y	N	API	30 Days
Rakuten Pay	Japan	Y	Y	N	API	30 Days
merPay	Japan	Y	Y	N	API	1 Year
Carrier Payment (NTT Docomo)	Japan	Y	N	Y	API	179 Days (~8PM)
Carrier Payment (SoftBank)	Japan	Y	N	Y	API	180 Days
Carrier Payment (au KDDI)	Japan	Y	N	Y	API	~end of next 2 months (full refund); ~end of next 1 month (partial refund)
Paidy	Japan	Y	Y	Y	API	1 Year
WebMoney	Japan	Y	Y	N	API	30 Days
NetCash	Japan	Y	N	N	API	30 Days
Bitcash	Japan	Y	N	N	API	30 Days
Local Credit Card	South Korea	Y	Y	N	API	90 Days
Naver Pay	South Korea	Y	Y	N	API	90 Days
Kakao Pay	South Korea	Y	Y	N	API	90 Days
Toss	South Korea	Y	Y	N	API	90 Days
Payco	South Korea	Y	Y	N	API	90 Days
GrabPay	Singapore	Y	Y	N	API	1 Year