Refund Details
Learn how to refund a transaction.
Introduction
EGMS supports full refund or partial refund within the specified validity period for the original order that is completed with the specified payment method.
Payment methods that support refunds
| Payment Method | Region | Full Refund | Partial Refund | Chargeback | Refund Mode | Refund Period | |
|---|---|---|---|---|---|---|---|
| Visa/Mastercard/JCB/American Express/DinersClub/UnionPay | Global | Y | Y | Y | API | 1 Year | |
| Alipay+ | Global | Y | Y | N | API | 1 Year | |
| WeChat Pay | China | Y | Y | N | API | 1 Year | |
| TrueMoney Wallet | Thailand | Y | Y | N | API | 30 Days | |
| Rabbit LINE Pay | Thailand | Y | Y | N | API | 60 Days | |
| PromptPay | Thailand | N | N | N | N/A | N/A | |
| Online Banking (SCB/KTB/BBL/Krungsri/KBank) | Thailand | N | N | N | N/A | N/A | |
| Citi Pay with Points | Thailand | N | N | N | N/A | N/A | |
| Tesco Lotus Bill Payment | Thailand | N | N | N | N/A | N/A | |
| Boost | Malaysia | N | N | N | N/A | N/A | |
| M Cash | Malaysia | N | N | N | N/A | N/A | |
| Shopee Pay | Malaysia | N | N | N | N/A | N/A | |
| Touch ‘N Go ewallet | Malaysia | N | N | N | N/A | N/A | |
| Dana | Indonesia | N | N | N | N/A | N/A | |
| OVO | Indonesia | N | N | N | N/A | N/A | |
| Shopee Pay | Indonesia | N | N | N | N/A | N/A | |
| QRIS | Indonesia | N | N | N | N/A | N/A | |
| Akulaku | Indonesia | N | N | N | N/A | N/A | |
| Mandiri ATM | Indonesia | N | N | N | N/A | N/A | |
| Bank Transfer (BNI/BRI/MayBank/Permata/CIMB) | Indonesia | N | N | N | N/A | N/A | |
| Credit Card Japan | Japan | Y | Y | Y | API | 1 Year | |
| Konbini | Japan | Y | N | N | N/A | N/A | |
| Payeasy | Japan | Y | N | N | N/A | N/A | |
| Bank Transfer | Japan | Y | N | N | N/A | N/A | |
| PayPay | Japan | Y | Y | N | API | 1 Year | |
| Line Pay | Japan | Y | Y | N | API | 30 Days | |
| Rakuten Pay | Japan | Y | Y | N | API | 30 Days | |
| merPay | Japan | Y | Y | N | API | 1 Year | |
| Carrier Payment (NTT Docomo) | Japan | Y | N | Y | API | 179 Days (~8PM) | |
| Carrier Payment (SoftBank) | Japan | Y | N | Y | API | 180 Days | |
| Carrier Payment (au KDDI) | Japan | Y | N | Y | API | ~end of next 2 months (full refund); ~end of next 1 month (partial refund) | |
| Paidy | Japan | Y | Y | Y | API | 1 Year | |
| WebMoney | Japan | Y | Y | N | API | 30 Days | |
| NetCash | Japan | Y | N | N | API | 30 Days | |
| Bitcash | Japan | Y | N | N | API | 30 Days | |
| Local Credit Card | South Korea | Y | Y | N | API | 90 Days | |
| Naver Pay | South Korea | Y | Y | N | API | 90 Days | |
| Kakao Pay | South Korea | Y | Y | N | API | 90 Days | |
| Toss | South Korea | Y | Y | N | API | 90 Days | |
| Payco | South Korea | Y | Y | N | API | 90 Days | |
| GrabPay | Singapore | Y | Y | N | API | 1 Year |
Updated 5 months ago