Introduction

EGMS supports full refund or partial refund within the specified validity period for the original order that is completed with the specified payment method.

Payment methods that support refunds

Payment Method	Region	Full Refund	Partial Refund	Chargeback	Refund Mode	Refund Period
Visa/Mastercard/JCB/American Express/DinersClub/UnionPay	Global	Y	Y	Y	API	1 Year
Alipay+	Global	Y	Y	N	API	1 Year
WeChat Pay	China	Y	Y	N	API	1 Year
TrueMoney Wallet	Thailand	Y	N	N	API	30 Days
Rabbit LINE Pay	Thailand	Y	Y	N	API	60 Days
PromptPay	Thailand	N	N	N	N/A	N/A
Online Banking (SCB/KTB/BBL/Krungsri/KBank)	Thailand	N	N	N	N/A	N/A
Citi Pay with Points	Thailand	N	N	N	N/A	N/A
Tesco Lotus Bill Payment	Thailand	N	N	N	N/A	N/A
Boost	Malaysia	N	N	N	N/A	N/A
M Cash	Malaysia	N	N	N	N/A	N/A
Shopee Pay	Malaysia	N	N	N	N/A	N/A
Touch ‘N Go ewallet	Malaysia	N	N	N	N/A	N/A
Dana	Indonesia	N	N	N	N/A	N/A
OVO	Indonesia	N	N	N	N/A	N/A
Shopee Pay	Indonesia	N	N	N	N/A	N/A
QRIS	Indonesia	N	N	N	N/A	N/A
Akulaku	Indonesia	N	N	N	N/A	N/A
Mandiri ATM	Indonesia	N	N	N	N/A	N/A
Bank Transfer (BNI/BRI/MayBank/Permata/CIMB)	Indonesia	N	N	N	N/A	N/A
Credit Card Japan	Japan	Y	Y	Y	API	1 Year
Konbini	Japan	Y	N	N	Manual	1 Year
Payeasy	Japan	Y	N	N	Manual	1 Year
Bank Transfer	Japan	Y	N	N	Manual	1 Year
PayPay	Japan	Y	Y	N	API	1 Year
Line Pay	Japan	Y	Y	N	API	30 Days
Rakuten Pay	Japan	Y	Y	N	API	30 Days
merPay	Japan	Y	Y	N	API	1 Year
Carrier Payment (NTT Docomo)	Japan	Y	N	Y	API	179 Days (~8PM)
Carrier Payment (SoftBank)	Japan	Y	N	Y	API	180 Days
Carrier Payment (au KDDI)	Japan	Y	N	Y	API	~end of next 2 months (full refund); ~end of next 1 month (partial refund)
Paidy	Japan	Y	Y	Y	API	1 Year
WebMoney	Japan	Y	Y	N	API	30 Days
NetCash	Japan	Y	N	N	API	30 Days
Bitcash	Japan	Y	N	N	API	30 Days
Local Credit Card	South Korea	Y	Y	N	API	90 Days
Naver Pay	South Korea	Y	Y	N	API	90 Days
Kakao Pay	South Korea	Y	Y	N	API	90 Days
Toss	South Korea	Y	Y	N	API	90 Days
Payco	South Korea	Y	Y	N	API	90 Days
GrabPay	Singapore	Y	Y	N	API	1 Year

Refund Mode

Depending on the payment method used in the original transaction, there may be API and manual refund modes when refunding.

Initiate a refund via the Refund API

Use POST｜Refund to initiate a refund for the original transaction order that supports refund.

API Refund

Refund success conditions

The payment method of the original order supports a full/partial refund.
The order has not exceeded the refund validity period.
When requesting POST｜Refund, send the correct store ID, original transaction order number, and corresponding parameters.

Response time

Generally, return results in real-time (refund success/failure)

Initiate a refund via the Manual API

For some payment methods, it is required to initiate a refund manually.

Refund success conditions

The payment method of the original order does not support a full/partial refund, and only manual refunds are supported.
The order has not exceeded the refund validity period.
Send the Refund Request Form by email.

Response time

Generally, 1-2 working days to return the refund processing result (refund success/failure), 3-5 working days to receive the refund.

Fee Policy

The refund involves the collection of the Refund Processing Fee and the return of the original Transaction MDR.

Refund Processing Fee

Charging Standard

Payee	Pricing	Settlement
EVONET	$0.10/trx	Monthly

Settlement Method

EVONET operation team will calculate all the refund processing fee of the transaction month in next month. Some payment brand may also charge the refund processing fee.

Original Transaction MDR

Return Standard

Return Party	Return or not	Settlement
EVONET Processing Fee	Y	Monthly
Interchange Fee	N*	N/A

*Only specific payment methods support to return the interchange fee:

Visa/Mastercard/JCB/DinersClub/Discover/American Express: Return full interchange fee
Alipay+: Return Alipay+ processing fee