Merchant ARN Retrieval Guide
ARN (Acquirer Reference Number) is a unique reference number assigned to a transaction by the acquirer. This guide explains how merchants can retrieve the ARN for a transaction or refund.
When ARN Is Available
ARN is only available after the settlement/batch clearing task has been completed. In general, the ARN can be retrieved on the day following the transaction date. The availability time may vary across different channels; for some channels, it may take 2-3 days for the ARN to be returned.
How to Retrieve ARN
ARN is generally available through the platform or via the support channel.
Via Portal
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For a transaction: Find a successful transaction from the previous day or earlier, open the transaction details, and view the ARN information in the Settlement Information section.
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For a refund: Locate the ARN information under Refund in the Related Transactions section.
Updated about 16 hours ago